Our 2-Year Warranty
Every part Flexa Systems sells and every repair Flexa Systems performs is covered by a 2-year (24-month) warranty on parts and labor. The same coverage, whether you buy a unit from us or send us yours.
Warranty
Industry-Leading Protection
Flexa Systems backs two things with the same 24-month warranty: the refurbished and brand new industrial automation parts we sell, and the component-level repairs we perform on equipment you send us. Both cover parts and labor. Both begin the day the unit ships from our Lewisville, Texas facility. Most of the industry offers 12 months or less.
2-Year Coverage
Full warranty protection for 24 months from the date your unit ships from us — on purchased parts and on repairs alike. One of the longest warranties in the industry.
Free Re-Repair
If a unit you bought from us fails, or the same issue reoccurs on a unit we repaired, we repair or replace it at no additional cost to you.
Free Return Shipping
Warranty claims include free return shipping on both purchases and repairs. We cover the cost to get your equipment back to you.
What the 2-Year Warranty Covers
Parts You Buy From Us
24 months from shipmentFlexa Systems sells refurbished and brand new VFDs, PLCs, HMIs, servo drives, industrial PCs, power supplies and control boards. Every unit is tested under load before it ships, and every unit carries a 2-year warranty on parts and labor.
- Refurbished units reconditioned to OEM specifications
- Brand new units from our stock
- Parts and labor for 24 months from the ship date
- Free replacement or repair if the unit fails
- Free return shipping on warranty claims
- Full load testing before the unit ever ships to you
Repairs We Perform
24 months from shipmentSend us your faulty unit and we diagnose it free, repair it at component level, and return it. The repair carries the same 2-year warranty on parts and labor as a unit bought from us.
- Original repair workmanship
- Every component we replaced during the repair
- Parts and labor for 24 months from the ship date
- Free re-repair if the same failure returns
- Free return shipping on warranty claims
- Free diagnostic evaluation of any warranty issue
Warranty Coverage Details
✓ What's Covered
- Units purchased from Flexa Systems, refurbished or brand new
- Original repair workmanship on units we serviced
- Replaced components and parts
- Same failure mode recurrence
- Labor for warranty repairs and replacements
- Return shipping on warranty claims
- Diagnostic evaluation for warranty issues
✕ What's Not Covered
- Physical damage after purchase or repair
- Damage from power surges or lightning
- Water or liquid damage
- Installation outside manufacturer specifications
- Modifications or repairs by a third party
- Normal wear and tear
- A failure unrelated to the unit we sold or the repair we performed
How to Make a Warranty Claim
Contact Us
Call or email us with your original order number — a purchase order or a repair order — and a description of the issue.
Get RMA Number
We'll provide a Return Merchandise Authorization number and prepaid shipping label.
Ship Equipment
Pack and ship the unit using the provided label. We recommend the original packaging.
Free Repair
We evaluate the unit at no charge and repair or replace it under warranty, then return it to you promptly.
Warranty Terms & Conditions
Our 2-year (24-month) warranty begins on the date the unit ships from our facility. For a part purchased from Flexa Systems, that is the date we ship your order. For a repair, that is the date we ship your equipment back after repair completion.
On a purchased unit, the warranty covers the unit we sold you, including parts and labor. On a repair, the warranty covers the specific repair work performed and any components we replaced during that repair.
To maintain warranty coverage, the equipment must be installed and operated within manufacturer specifications and in appropriate environmental conditions. Any modifications, tampering, or repairs performed by a third party will void the warranty.
Warranty claims must be submitted within the 2-year warranty period. Please retain your invoice as proof of the purchase or service date. For warranty service, contact us with your original order number for fastest processing.
This warranty is non-transferable and applies only to the original purchaser of the unit, or to the original customer who received the repair service, from Flexa Systems.
Questions About Your Warranty?
Our team is here to help with any warranty questions or claims.