Frequently Asked Questions

Our repair process has 4 steps:

• Ship your unit — Send your faulty equipment to our facility in Lewisville, TX.
• Free evaluation — Our technicians perform a full diagnostic within 24-48 hours of receiving the unit.
• Repair quote — We send you a detailed quote before any work begins. No surprise charges.
• Repair & return — Upon your approval, we repair, fully test, and ship your unit back.

Standard repair turnaround is 5–30 business days, depending on parts availability and the complexity of the fault. If you need your equipment back faster, we offer a Rush Service with 24–72 hour turnaround for an additional fee. Rush availability depends on current workload — contact us to confirm.

Yes. The diagnostic evaluation is free and no-obligation. If you decide not to proceed with the repair after receiving the quote, we will return your unit. You only pay for return shipping in that case.

We repair a wide range of industrial automation equipment, including:

• Variable Frequency Drives (VFDs)
• Programmable Logic Controllers (PLCs)
• Human Machine Interface panels (HMIs)
• Servo Drives & Servo Motors
• Soft Starters, Power Supplies, Circuit Boards, and more

All major brands are supported. If you are unsure whether we can repair your specific unit, contact us.

We service all major industrial automation brands, including Allen Bradley (Rockwell Automation), Siemens, ABB, Yaskawa, Mitsubishi, Fanuc, Lenze, KEB, Parker, Schneider Electric, Danfoss, Bosch Rexroth, and many others. If your brand is not listed, contact us — we likely still repair it.

All repairs are backed by our 2-year warranty. If the same fault recurs within 2 years of the repair date, we will re-repair the unit at no charge. You only pay to ship the unit back to us.

Refurbished units come with a 2-year warranty. If the unit fails within 30 days of delivery, we will replace it or issue a full refund. After 30 days and within 2 years, warranty repair applies.

Brand new units carry the manufacturer's warranty. Additionally, we offer a 30-day return window for unused, unopened items.

The warranty does not cover damage resulting from:

• Improper installation or wiring
• Electrical surges or lightning strikes
• Misuse or operation outside rated specifications
• Unauthorized modifications or repairs by third parties
• Physical damage after delivery

Repair costs vary by equipment type, brand, and fault complexity. As a general guide, repairs typically cost 30–60% of the price of a new replacement. You will receive a firm quote before any work begins — no surprises. The evaluation is always free.

You can also request a quote online for a fast estimate.

For repair services, payment is due after the repair is complete and before the unit is shipped back. We will send you an invoice when your equipment is ready.

For parts purchases (refurbished or brand new), payment is collected at checkout when you place the order.

We accept all major credit cards (Visa, Mastercard, American Express), ACH bank transfer, and wire transfer for larger orders. For purchase orders (PO), contact us to set up a business account.

Pack your unit securely and ship it to our facility in Lewisville, TX. We recommend using UPS or FedEx with a trackable service and insurance for valuable equipment. Include a note with your contact information and a brief description of the fault.

Contact us first at info@flexasystems.com or (254) 254-0005 to get our shipping address and a job number.

Yes. Return shipping via UPS Ground is included in the repair price for all completed repairs. If you need expedited return shipping (2-Day or Next Day Air), we can arrange it for an additional charge.

Yes. We provide repair services and ship parts to all 50 U.S. states. International shipping for parts orders is available on a case-by-case basis — contact us for a quote.

Brand New — Factory-sealed unit, never used, with full manufacturer specifications and original packaging.

Refurbished — A used unit that has been professionally inspected, repaired where needed, thoroughly tested, and certified to meet original OEM specifications. Refurbished units are a cost-effective alternative, typically 40–60% cheaper than new, and come with the same 2-year warranty.

Yes. Every refurbished unit goes through a multi-step process: full disassembly, component inspection, replacement of worn or suspect parts, reassembly, and thorough functional testing under load. Units that do not pass our tests are not sold. The 2-year warranty backs this commitment.

Absolutely. Our website lists our current in-stock inventory, but we can source many additional parts. Contact us with the part number and manufacturer and we will check availability and provide a quote.